General Terms and Conditions of Sale
Please read the following standard terms carefully before placing your online order with SG AQUA Services and Technologies Ltd, and retain a copy for records.
I. General:
1.1 These general terms and conditions of Sale and delivery apply to all products and services supplied to all companies, public legal entities and form an integral part of the contract of purchase. Conflicting or deviating conditions of purchase or other reservations made by the buyer shall not be effective unless the seller has expressly accepted in writing.
1.2 The Sellers offers are not binding with respect to price, quantity, delivery time and availability. The Buyer’s orders shall become binding on the Seller only upon receipt of the Seller’s written order acknowledgment (or invoice or the product delivery).
1.3 The Seller will issue the order acknowledgment within 1-2 days of receipt of Buyers confirmed online order and payment, however, the Seller has the right to cancel the contract due to product unavailability, wrongly priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation, returns and refunds (see below).
1.5 The Seller reserves the right to amend the terms without prior notice for future Sales.
II. Description and price of the goods
2.1 The description and price of the goods will be as shown on our website www.sgaqua.co.uk at the time of placement of online order.
2.2 The Seller will make every effort to honour the Buyer’s order within 1-7 days. In the rare event and due to some unavoidable circumstances, if the Seller is unable to deliver the ordered products within the agreed period of 7 days, we may terminate the contract and agree to refund or re-credit you for the sum that has been paid by you or debited from your credit card for the ordered products.
2.3 In addition to the price, you may be required to pay a delivery charge for the goods, unless this is included in the price expressly by the seller.
III. Payment
3.1 Full payment for the goods and delivery charges (wherever applicable) can be made by the method shown on the Supplier’s website at the time of placement of order.
3.2 Despatch of ordered products will only be made on receipt of confirmation of full payment against the order.
III. Delivery
4.1 The ordered products will be delivered to the address given on the order form while placing the online order, except for orders placed on Collection point basis.
4.2 Orders placed before 10.00am on a working day will be processed the same day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 The Seller reserves the right to choose the route and the mode of transport. Any additional costs resulting from special shipping requests made by the buyer shall be borne by the buyer.
4.4 If delivery cannot be made to buyers address for reasons beyond the supplier control, the Seller will intimate the buyer accordingly and re-arrange delivery.
4.5 The Supplier will not be liable for any loss or damage suffered by the buyer caused due to reasonable or unavoidable delay in delivery.
4.6 The risk of destruction, loss or damage shall pass to the buyers upon dispatch of goods or if they are collected by the Buyer, at the time they are placed at the Buyer’s disposal.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
4.8 If the buyer fails to take delivery because he/she has cancelled the contract under the Distance Selling Regulations, the Supplier shall refund or re-credit the buyer within 30 days for the sum that has been paid by the buyer.
V. Returns & refunds:
5.1 If the Buyer wishes to cancel the order, the Buyer will be required to return the product without opening the original packing and return the same in “as-received-unopened-original sealed” packaging condition to the Supplier. Return postage/shipping will be borne by the Buyer. If Buyer fails to return the goods in above condition, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods because of such a failure.
5.2 In the event of cancellation of order and receipt of return of material in above condition, the Supplier shall pay full/adjusted amount back to the buyer by the same payment method as used by the buyer for making the original payment.
5.3 Upon receipt of your order the buyer will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
VI. VAT:
6.1 All our prices are inclusive of applicable VAT and are specified as such. While all supply invoices will be send to the buyer’s address, request for VAT invoice can be sent to [email protected] mentioning clearly the order no., order date, products ordered and amount paid.
VII. Product quality
7.1 The product quality is assured by the original manufacturer of product. Manufacturers Certificate of Analysis for the supplied product batch is available and can be sent to the Buyer on request at [email protected] mentioning the batch number.
VIII. Product MSDS and Disposal
8.1 Product Material Safety Data Sheet is available and can be requested by email to [email protected] The detail disposal process for the used resin is mentioned in the same.